Amdocs
From Wikipedia, the free encyclopedia
| Amdocs
<tr><td colspan="2" style="text-align:center; padding:16px 0 16px 0;">Image:Dox logo1.jpg</td></tr> | |
| Type | Public (NYSE: DOX) |
|---|---|
| Founded | Missouri (1982)<ref name="incorporation"> [1]</ref> |
| Headquarters | Chesterfield, Missouri
<tr><th style="text-align:right; padding-right:0.75em;">Key people</th><td>Dov Baharav, CEO, President |
Amdocs NYSE: DOX, headquarters in St. Louis, Missouri but primarily based in Ra'anana, Israel, works with billing and CRM (formerly Clarify, including ClearSales) systems, mainly focused on the public sector and telecommunications. Their clients are primarily the "Tier-1" players like Sprint-Nextel, Vodafone, T-Mobile among others.
The company was originally called "Aurec Group" (from lat. Aurum - gold) and dealt only with directory services, i.e. Yellow Pages. Their application suites now help automate CRM, sales, and billing operations for telecommunication service providers. Using the same know-how, in the early 2000's, Amdocs branched into the financial services industry as well with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs still provides publishing software for creating print and online directories and has not neglected this wing. The company also offers outsourced customer service and data center operations. In the USA, they provide billing and directory assistance for 90% of the phone companies.[citation needed]
As of 2005, Dov Baharav replaced Avi Naor, as Amdocs' CEO.
Amdocs has development centres in many countries all over the world including Israel, India, the USA, Cyprus, and Brazil. Worldwide personnel number over 14,500. Amdocs India or Development Center India, DVCI, the latest development centre of Amdocs, was set up in Pune, India in 2004.
Amdocs main products are centered around Integrated Customer Management (ICM) the components include a complete product and service suite. Other products include but are not limited to CRM, Amdocs 6, Ensemble and Enabler.
Amdocs also has its own consulting division called the Amdocs Consulting Division with offices all over the world.
Amdocs is divided into different divisions, each one is in charge of a different business unit.:
- 1. APDO division - the research and development division of Amdocs in charge of developing all the core products,
- 2. Delivery Division - in charge of customizing and delivering the Amdocs products to its customers,
- 3. A&M Division - directory services.
